Orders may be placed online at . Orders will be confirmed within 24 hours by us. If you'd like to cancel or change your orders, please contact us at within 24 hours after purchasing. If, for any reason, there is a delay in processing and/or shipping, the customer will be directly notified.
Due to the fact that all the items are made to order, please allow up to 7 days for items to be shipped.
Returns and exchanges
ALL sales are final since all the items are made to order. Unfornately we are not able to take returns or exchanges on any items.
Delivery and Shipping.
Maison Louella offers free shipping on every order over $100 within the continental USA.
Orders under $100 will be charged a flat rate shipping fee of $6.00 .
All orders are shipped via US Postal Service First Class Mail unless other arrangements are requested at the time of purchase. Estimated delivery times are 5-7 business days. Maison Louella can not be held liable for delays and lost, stolen packages in which are beyond our control. If you want to add insurance to your order please contact us at prior to purchasing.
We currently have a very concise list of countries that we ship to outside of the United States. If you would like to make a purchase and you do not see your country listed, please contact us at prior to purchasing.
All International orders under $300.00 will be charged a flat rate shipping fee of $10 . If you want your order to be delivered in a safer way, it is strongly recommended to choose the option for insured or registered mail for international shipping. Please be advised that we are not responsible for brokerage fees, customs duties and all other charges that may be imposed. All orders are shipped via US Postal Service First Class Mail unless other arrangements are requested at the time of purchase. Estimated delivery times are 12 - 20 business days depends on your country as well. Maison Louella can not be held liable for delays and lost, stolen packages in which are beyond our control. If you want to use different shipping method such as FedEx, UPS or EMS to your order please contact us at prior to purchasing.
Maison Louella will ship to the address listed on the order confirmation. Any packages returned due to wrong/incorrect address will be reshipped at the cost of purchaser
Please note that we do not ship on holidays and weekends.
All orders placed between 12:00pm (PST) on Fridays and 11:59pm (PST) on Sundays will be processed on the following business day.
Damages and Claims
If damage has been found, email us at including "Damages claim" in the subject line. You must contact Maison Louella within 24 hours of receipt to report damage. Damages must be repacked in the original packaging it came in.
Maison Louella reserves the right to adjust the pricing of items at anytime, without any notice and also refuse sales or cancel orders placed by a customer in violation of the site's terms or as otherwise determined by Maison Louella.
Sales tax applies to all California residents.